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This certificate from EDI and London Chamber of Commerce prepares students for careers in the retail sector as customer service assistants, retail or store managers. The certificate is assessed by a multiple-choice exam.
Aims of Course
It will allow learners to develop:
• A broad understanding of how they can operate and influence the functions and resources of a retail outlet including how to maximise sales and staff performance and how to ensure the safety and security of staff, customers and goods
• A clear understanding of the importance of customer service to the retail industry and ways in which they can lead contributions to the improvement of this service and increase business profitability and competitiveness
• An awareness of how to identify and improve both their own performance and the performance of others and how this can contribute to business success.
Course Syllabus
1) Merchandise Sales and Stock Management
a) Receipt and Storage
b) Auditing Stock Levels
c) Merchandising
2) Customer Service
a) Organise Service Delivery
b) Customer Relationships
c) Monitor and Solve Problems
d) Improve Customer Service
e) Payments
3) Risk Management
a) Health and Safety at Work
b) Sale of Goods
c) Trade Descriptions
d) Data Protection
4) Team Effectiveness
a) Team Building
b) Develop self
c) Develop others
5) Employment Rights and Responsibilities
a) Employment Legislation
b) Contracts of Employment
c) Other Employment Rights
d) Discrimination
Duration
This course can be completed within six months. (Academic year)
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